How Documentolog Created the Smartest Electronic Document Management Service

The story of Documentolog is about how a passion for innovation and a deep understanding of business needs can create a truly unique and revolutionary solution for automating work processes.

Since the launch of the Documentolog electronic document management service, product development has not stopped for a moment.

Just as in 2007, when Documentolog first entered the market with a unique functionality for electronic document exchange that became a truly new and groundbreaking way to exchange documents, today the company continues to create solutions that have no analogs in the market. At the beginning of 2024, after 17 years, Documentolog surprises us again by announcing artificial intelligence functionality in its products.

What does this mean for the market, how will these developments impact system users, and how does the company's management always manage to stay one step ahead – we will explore in this article.

The Company's First Steps: Continuous Development 

It is commonly believed that the first prototype of the Documentolog information system was created in 2007. It was then that the first product functionality for automating business processes and the first customers appeared.

That same year, the first 1,000 users emerged who believed in the electronic document management service and became pioneers in the field of EDM.

After that, work on the product did not stop, and the team created subsequent versions of the EDM service, which became better and more functional with each update.

The results of this work were soon evident, as the product began to capture the market, and by 2012, the number of Documentolog EDM users exceeded 15,000. At the same time, the company gained its first major clients: Samruk-Energo, the National Managing Holding Baiterek, and National Information Technologies.

Then, Documentolog version 5.0 was released, which for the first time introduced integration with the State Electronic Document Management System (ESEDO) with support for digital signatures from the National Certification Center of the Republic of Kazakhstan and the State Certification Center.

Thus, once again, the company became a pioneer in the world of electronic document management in the country: Documentolog's EDM became the first information system to successfully integrate with the ESEDO of the Republic of Kazakhstan.

Service Evolution: Crisis or New Opportunities?

In 2015, the company made another breakthrough by creating the "Center for Electronic Document Exchange" (CEDE), which ensures Documentolog's integration with third-party systems. It then released its first mobile application, Documentolog, for the Android operating system.

The developments did not go unnoticed: in 2018, the company received a well-deserved award – it became the best IT company of the year in the country.

During the rapid development of digitalization, the entire country faced a new dangerous challenge – the COVID-19 pandemic. In this difficult period, many entrepreneurs encountered insurmountable obstacles, including strict quarantine. Some businesses lost their ability to earn and even closed down, unable to find ways to transition online.

At that time, Documentolog made another significant leap forward – the company quickly transitioned the entire government apparatus to an online format. Thanks to Documentolog, even during quarantine, employees could perform their duties remotely and not stop work processes for a moment.

After such a case, in which the Documentolog electronic document management system team demonstrated their high-level professionalism, the number of clients and system users grew. The company developed, creating new digital products for businesses and citizens.

A Look into the Future: Artificial Intelligence in EDM

In 2024, the company enters with a figure of 600,000 users. This is the largest client base among similar solutions in Kazakhstan's electronic document management sector.

Documentolog is known not only by representatives of small, medium, and large businesses in Kazakhstan but also beyond its borders.

And now, when it seemed that market leadership was already secured, the product developers surprise us again and, after 17 years, make another leap forward. Now, the Documentolog electronic document management system interface has integrated artificial intelligence technologies.

What Has Changed with the Implementation of AI?

Artificial intelligence is the main topic of 2024. The most advanced products are keeping up with trends in the AI field and integrating AI capabilities into the interface of their digital solutions.

“We listen to our clients and evolve with them,” say Documentolog developers. “Artificial intelligence in our service is a response to their needs and the challenges of modern business. The future belongs to smart technologies, and we are happy to be at the forefront of this movement.”

Let’s take a closer look at the opportunities that the implementation of artificial intelligence has brought to the Documentolog electronic document management service:

1) Forecasting and Analytics: AI analyzes work processes, allowing users to see weak points and inefficient processes.

2) Automatic Document Classification: AI can recognize document types and content and automatically distribute them to the appropriate departments and employees.

3) Smart Field Filling: The system learns from previous documents and offers a brief description and response template, saving employees' time.

The implementation of EDM with artificial intelligence capabilities allows businesses to become more efficient and faster, which is especially important in competitive battles. The functionality for controlling and analyzing business processes helps businesses reach a new level.

The Documentolog Electronic Document Management System with AI Functionality Allows: 

- Accelerating Processes

Time spent on document processing is reduced. Automating routine tasks frees employees to address important and strategic issues.

- Increasing Accuracy and Reducing Errors

Artificial intelligence minimizes human factors, significantly reducing the number of errors in documents.

- Adaptability and Customization

The system can adapt to the unique processes of the company and the requirements of each client. There are virtually no limitations for development.

Just the Beginning: Big Plans and New Heights

"The implementation of artificial intelligence in our service is not just a coincidence, but the result of years of hard work," say Documentolog developers. "We have carefully prepared for this step, building a solid infrastructure and expanding functionality over many years. Without the foundational work we have done over the past 17 years, the implementation of artificial intelligence in the Documentolog electronic document management service would have been impossible. Our team has consistently worked towards this goal, and now we are pleased to present our clients with a truly smart electronic document management system."

The company has already established a Research and Development department that focuses on developing and implementing new functionalities. Specialists are already preparing releases with updated features.

Today, the company invests at least 10% of its revenue in the development of artificial intelligence, chatbots, and information security for its systems. And it does not plan to stop there. The company intends to continue investing in the development of AI functionality in its products.